Returns & Refunds

Get answers to your questions about returns and refunds at Cellutrex®. Learn how to initiate a return, our refund process, and policies on returning hydration products.

What’s your return policy?

Cellutrex offers a one hundred percent (100%) thirty (30) day money back guarantee for all Customers. If a Customer purchased a product and is not satisfied with the product, the Customer may request a refund. Only one return will be authorized per h

How long does it take for a refund to process?

You will be automatically refunded back to the original payment method once your returned items are fully received and processed back at our warehouse (Up to 2-3 weeks). Please note that items returned without prior contact with the Cellutrex Custome

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. If your order arrived damaged you can contact us to request a replacement within 30 days of the order being placed. If you refuse to accept your packa

Which items are returnable?

You are able to return physical products that were purchased within 30 days. Which items are non-refundable?.