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We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.We will work quickly to get the correct item shipped out and provide return labels for the incorrect product(s).&#xA0;

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What do I do if I receive the wrong item in my order?

Returns & Refunds

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Account

What’s your return policy?

How long does it take for a refund to process?

What do I do if my item(s) arrives damaged?

Which items are returnable?

How do I track my order?

When will I receive my order?

My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Do you ship internationally?

Which carriers do you use to ship orders?

Do you offer free shipping?

What if my package is damaged or missing?

What if my order is lost or stolen?

Shipping & Delivery

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Subscribe & Save

How do I join the Cellutrex Loyalty Rewards Program?

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Do my rewards points expire?

Can I combine rewards with other promotions or discounts?

What happens if I return an item purchased with rewards points?

Rewards Program

What do I do if I receive the wrong item in my order?Updated 7 months ago