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Find answers to frequently asked questions about Cellutrex® hydration products, optimized ancient cave salt electrolytes, and how our all-natural products enhance performance and support active lifestyles. Explore product details, usage tips, and more.

Cellutrex® FAQ | All-Natural Zero Sugar Electrolyte Hydration

How do I create an account?

I'm having trouble logging in

How do I update my email?

How do I update my address?

How do I reset my password?

How do I unsubscribe from your email list?

Account

What’s your return policy?

How long does it take for a refund to process?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Which items are returnable?

Returns & Refunds

How do I track my order?

When will I receive my order?

My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Do you ship internationally?

Which carriers do you use to ship orders?

Do you offer free shipping?

What if my package is damaged or missing?

What if my order is lost or stolen?

Shipping & Delivery

How do I sign up for the Subscribe & Save program?

How do I add rewards to my subscription?

How do I view and manage my subscription?

Can I change my subscription delivery frequency?

Can I skip a delivery or pause my subscription?

How do I cancel my subscription?

Can I update my payment method for subscriptions?

Will I be notified before my next subscription order ships?

Subscribe & Save

How do I join the Cellutrex Loyalty Rewards Program?

How do I earn points?

How do I redeem my points?

Can I use rewards points on subscription orders?

How do I check my points balance?

Do my rewards points expire?

Can I combine rewards with other promotions or discounts?

What happens if I return an item purchased with rewards points?

Rewards Program

Learn how to manage your profile. Find answers on creating, managing, or troubleshooting your account.

Get answers to your questions about returns and refunds at Cellutrex®. Learn how to initiate a return, our refund process, and policies on returning hydration products.

Find all the information you need about shipping and delivery at Cellutrex®. Learn about shipping options, delivery times, tracking orders, and shipping policies.

Discover the benefits of the Cellutrex® Subscribe & Save program. Learn how to sign up, manage your subscription, adjust delivery frequency, and enjoy exclusive savings. Simplify your wellness routine with automatic deliveries!

Learn how to make the most of the Cellutrex® Rewards Program. Find answers on earning points, redeeming rewards, using points for subscription orders, and managing your balance.

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Account

Returns & Refunds

Shipping & Delivery

Subscribe & Save

Rewards Program