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Shipping & Delivery

Find all the information you need about shipping and delivery at Cellutrex®. Learn about shipping options, delivery times, tracking orders, and shipping policies.

How do I track my order?

The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates. Note: Please know that tracking sometimes takes 1-3 business days to update and this does not mean that your order is stuck in a

When will I receive my order?

We do our best to get your order to you as quickly as possible. Typically, you can expect to receive your order within 3-5 business days from the time of purchase. Once your order is processed, you will receive a confirmation number along with tracki

My order is going to the wrong address, can you change it?

Unfortunately, we are not able to re-route packages once they are shipped. If your subscription order is headed to a previous address, we encourage you to reach out to any neighbors or contacts in the area to assist you with retrieving the package. I

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Unfortunately, we are not able to give the carrier special delivery instructions. You are welcome to include a short instruction on the company line of your shipping address or leave a note with your order. We'll do everything we can to pass along th

Do you ship internationally?

We appreciate your interest in our hydration products. Unfortunately, we cannot ship our products from our online store outside of the United States at this time. We are working towards international distribution in the future. .

Which carriers do you use to ship orders?

We use USPS or UPS.

Do you offer free shipping?

Yes! We offer free standard ground shipping for all orders over $50. To meet the $50 minimum, your cart total must be $50 after discounts and before tax.

What if my package is damaged or missing?

If your order was damaged in transit or an incorrect item arrived, contact our Customer Service Team so we can help you out.

What if my order is lost or stolen?

If your tracking information shows that your package was delivered, but you have not received it, contact our Customer Service Team for further assistance. Note: We do not take responsibility for lost/missing packages that show successful delivery to