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If your tracking information shows that your package was delivered, but you have not received it, contact our&#xA0;<a href="https://cellutrex.com/pages/contact-us" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Customer Service Team</a> for further assistance. &#xA0;Note: We do not take responsibility for lost/missing packages that show successful delivery to the order address.

If your tracking information shows that your package was delivered, but you have not received it, contact our Customer Service Team for further assistance. Note: We do not take responsibility for lost/missing packages that show successful delivery to

What if my order is lost or stolen?

Shipping & Delivery

How do I create an account?

I'm having trouble logging in

How do I update my email?

How do I update my address?

How do I reset my password?

How do I unsubscribe from your email list?

Account

What’s your return policy?

How long does it take for a refund to process?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Which items are returnable?

Returns & Refunds

How do I track my order?

When will I receive my order?

My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Do you ship internationally?

Which carriers do you use to ship orders?

Do you offer free shipping?

What if my package is damaged or missing?

How do I sign up for the Subscribe & Save program?

How do I add rewards to my subscription?

How do I view and manage my subscription?

Can I change my subscription delivery frequency?

Can I skip a delivery or pause my subscription?

How do I cancel my subscription?

Can I update my payment method for subscriptions?

Will I be notified before my next subscription order ships?

Subscribe & Save

How do I join the Cellutrex Loyalty Rewards Program?

How do I earn points?

How do I redeem my points?

Can I use rewards points on subscription orders?

How do I check my points balance?

Do my rewards points expire?

Can I combine rewards with other promotions or discounts?

What happens if I return an item purchased with rewards points?

Rewards Program

What if my order is lost or stolen?Updated 10 months ago