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<p>We&apos;re sorry you&apos;re having trouble. If you&apos;re trying to log in and you don&apos;t see a password reset email in your inbox, you may not have a Cellutrex account with us. Try signing up for an account again, if it says &quot;email already in use&quot;, then please contact us for assistance. Our Customer Support Team can help by emailing an Account Invite or troubleshoot your current account. You can reach us at <a href="mailto:customerservice@cellutrex.com"><strong>customerservice@cellutrex.com</strong></a></p>

We're sorry you're having trouble. If you're trying to log in and you don't see a password reset email in your inbox, you may not have a Cellutrex account with us. Try signing up for an account again, if it says "email already in use", then please co

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Account

How do I create an account?

How do I update my email?

How do I update my address?

How do I reset my password?

How do I unsubscribe from your email list?

What’s your return policy?

How long does it take for a refund to process?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Which items are returnable?

Returns & Refunds

How do I track my order?

When will I receive my order?

My order is going to the wrong address, can you change it?

I need my order delivered to my porch/back door/basement. Can you give the carrier special instructions?

Do you ship internationally?

Which carriers do you use to ship orders?

Do you offer free shipping?

What if my package is damaged or missing?

What if my order is lost or stolen?

Shipping & Delivery

How do I sign up for the Subscribe & Save program?

How do I add rewards to my subscription?

How do I view and manage my subscription?

Can I change my subscription delivery frequency?

Can I skip a delivery or pause my subscription?

How do I cancel my subscription?

Can I update my payment method for subscriptions?

Will I be notified before my next subscription order ships?

Subscribe & Save

How do I join the Cellutrex Loyalty Rewards Program?

How do I earn points?

How do I redeem my points?

Can I use rewards points on subscription orders?

How do I check my points balance?

Do my rewards points expire?

Can I combine rewards with other promotions or discounts?

What happens if I return an item purchased with rewards points?

Rewards Program

I'm having trouble logging inUpdated 10 months ago